IT Operations Specialist
Learn to successfully integrate Intelligent Automation Cloud platform into your business operations, and how to monitor and troubleshoot automation.
About this learning path
In these courses, you will access experiences and solution libraries accumulated by the WorkFusion Support team, so you can be ready for troubleshooting and diagnostics of the Intelligent Automation Cloud platform. Are you ready to become the real owner of this platform?
What you'll learn
Who is this path for
IT Operations individuals within an organization who are responsible for quickly solving issues with WorkFusion components
Flexible & 100% online
Start instantly and learn on your own schedule
Approximately 40 hours to complete
Self-guided materials and trainers' support are included
Learning path content
This learning path consists of the following 9 courses:
Automation Essentials
The foundation for all modules in this course is the basics of automation. We will cover key concepts and offer examples and best practices.
Automation Kit for Enterprise
This course showcases the Intelligent Automation Cloud product, gives detailed overviews of components, and teaches how to navigate user interfaces of the main applications (WorkFusion Studio, Control Tower, WorkSpace) with examples of automation in a real business case.
What’s new in Intelligent Automation Cloud 10.x
This is a guide through the 10.x releases, which contain a number of fundamental transformations in terms of both technology and UX from previous versions.
Automating the Business Process
Focus on a common process in any company's accounts payable department: data entry from an invoice document.
Platform Troubleshooting
This course is designed for IT Specialists, who will be responsible for quickly solving all issues regarding Intelligent Automation Cloud components.
Platform Diagnostics: Basics
SMEs and Developers will learn how Kibana can be used as a monitoring tool and a single point for storing all logs and metrics.
Platform Diagnostics: Advanced
IT Support Specialists will learn how Kibana can be used as a monitoring tool for advanced health checks and performance reviews for all components of the Intelligent Automation Cloud.
Effective Communication
Course materials will help you make your messages more professional, polite and understandable in order to avoid miscommunication.
IT Operations Specialist Certification
In order to be certified as an IT Operations Specialist, you must successfully complete a final assignment on diagnostic and troubleshooting.
Why enroll
End-to-end platform ownership offers a strong combination of expertise and skills related to platform maintenance of the various parts of the user journey. Discover best practices for how to optimize your diagnostics workflow and quickly access solutions to problems during platform usage, installation, upgrading, or configuration.
What’s included
Learning materials
