Support Engineer’s journey
The Support Engineer troubleshoots and maintains business processes run in production, and is expected to have access permissions to configure servers for Open Development Framework 2 (ODF2)
What you’ll learn
- Analyze SMEs’ problems with WorkFusion tools
- Map business problem definitions to technical causes
- Fix all WorkFusion standard components
- Access a library of specific solutions
- Use and tweak Kibana for platform monitoring
Your Automation Journey includes 6 courses:
Get to Know Work.AI
Learn about each capability’s value and ease of use. Explore the stages of an automation journey, and how to achieve immediate, scalable results
Start with Work.AI
Gain basic knowledge of how Work.AI Platform works, its applications (Control Tower, WorkSpace, Work.AI Developer), services it uses, and business needs it solves
Platform Troubleshooting: Basics
This course is designed for IT Specialists, who will be responsible for quickly solving all issues regarding Work.AI Platform components
Platform Troubleshooting: Advanced
This course is for IT specialists responsible for quickly solving issues with business processes and WorkFusion components in your organization.
Platform Diagnostics: Basics
SMEs and Developers will learn how Kibana can be used as a monitoring tool and a single point for storing all logs and metrics
Platform Diagnostics: Advanced
IT Support Specialists will learn how Kibana can be used as a monitoring tool for advanced health checks and performance reviews for all components of the Work.AI Platform
Support Engineer Exam
In order to be certified as an Support Engineer, you must successfully complete a final assignment on diagnostic and troubleshooting
